COMPLAINTS & FEEDBACK
Tell us when something is not right.
Feedback should be safe to give. You can raise a concern, make a complaint or tell us what could be better without being punished or treated differently.
You can complain
General feedback, privacy concerns and complaints can be anonymous or use a pseudonym where practical. If we genuinely need identifying information to investigate a specific matter, we will explain why.
- Verbally or in writing
- Through an advocate or support person
- Through an authorised representative where applicable
We will record the concern, look at what happened, respond proportionately and explain the next step. Raising a genuine concern will not be used against you.
For immediate danger or emergency, call 000.
Contact us about a complaint: jordon@actuallygoodsupport.com.au
Other complaint pathways
You may contact the relevant independent body directly if you prefer.
NDIS Quality and Safeguards Commission complaints
If your complaint is about privacy, complain to us first. If we do not respond within 30 days or you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.