RESOURCES / FAQ
A few plain-English answers about Actually Good and how support starts.
No. Actually Good is launching as an unregistered provider. At launch, the business is focused on eligible self-managed and plan-managed supports within its approved scope. NDIA-managed supports are not part of the launch model.
We can work with self-managed and plan-managed participants for eligible supports within our scope. We confirm billing details and current NDIS pricing rules before support starts.
Participant choice is central to matching. We will recommend workers we think may fit, but we do not want to force a match that does not feel right.
Tell us. A mismatch does not mean anyone has failed. We can review what is not working and look at a different match where possible.
Supported Independent Living, NDIA-managed supports, support coordination, plan management, high intensity supports, specialist behaviour support, personal care, medication assistance, overnight support, group support and specialist property services are outside the launch scope.
Participant transport may be available where the worker, vehicle, insurance and safety arrangements are approved. Any transport charge is discussed separately and only used where permitted and agreed.
You can give feedback or make a complaint verbally or in writing, including through an advocate or support person. General feedback, privacy concerns and complaints can be anonymous or use a pseudonym where practical.
The website privacy policy explains what we collect and how it is handled. Our short Google Form is only for first contact. Please do not send an NDIS number, full plan, diagnosis, detailed health information or sensitive documents.
No. We only ask for information we actually need. Please do not send detailed health records, a full plan or sensitive documents through a first message unless we have asked through the appropriate process.
Our launch service area is Perth metro. Availability depends on participant and worker fit, travel and capacity.
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